The other company I was trying to use kept dragging their feet with processing paperwork
I called BOE Mortgage after spending 6 months with another company who was giving me the runaround and not processing my paperwork. The other company I was trying to use kept dragging their feet with processing paperwork, wasn’t keeping me informed on what was going on, and wouldn’t return my calls. I had plenty of equity in my home and a FICO score of over 800 so it’s not like I was a problem case.
After being fed up with the poor business practices of the other company, I called Marcus at BOE Mortgage. He immediately addressed my concerns, gave me a list of all the paperwork I would need to complete the re-fi, and assured me he would return my calls when/if I had questions. I couldn’t have been happier with the service and attention to detail I got from him. He kept me in the loop on everything that was going on and not only got my re-fi CLOSED in a little under 30 days. I have already recommended BOE Mortgage to a number of people and will continue to praise them for their efficiency and outstanding customer service. This is a top notch company!